Austwood Australia Privacy and Security Policy

Protecting both your privacy and your information

Austwood Australia collects your information routinely to process your orders &/or feedback inquiries.  However, we do not disclose any part of this information to a third party unless a written request is received from your financial institution (your credit card issuer) or our financial institution, National Australia Bank (NAB). To demonstrate responsible protection of your privacy we herein outline our data practices and the options that are provided to you relating to the collection and utilisation of your information. To best protect your information we utilise advanced security processes and these are also described below.


Austwood Australia Security

To provide the highest level of protection possible, Austwood Australia utilises state-of-the-art technology to protect the information it collects from unlawful access, misuse or malicious transformation by unauthorised parties.


Securing your information

Each time you transmit your Contact and Financial Information it is received via the industry-standard 128-bit Secure Socket Layer (SSL) encryption technology.  SSL creates an encrypted “tube” or “link” between your browser and our web server making the information private to all other parties; SSL inhibits hackers from accessing & opening a file where your personal information is stored whilst it is being transmitted via the internet.  For us to generate an SSL link, it is necessary for our web server to have an valid SSL Certificate. Note: If implemented correctly, although SSL does not prevent your data being obtained or intercepted it ensures that if it is intercepted the encryption technology renders it illegible therefore useless to a third party.

If using Internet Explorer (all late versions) or Fire Fox browsers, SSL encryption is enabled when a ‘locked’ padlock is visible in the lower right corner of the browser window.


Security of your credit card information:

To ensure the security and integrity of your credit card details, we do not store unencrypted (plain text) credit card information on our web server; this information is relayed directly to the credit card processor, the National Australia Bank (NAB) utilising digital signatures for authentication & 128-bit SSL browser level encryption.  We utilise only the most advanced electronic security measures available to secure your credit card details.

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