10 Year Residential Warranty

Austwood Makes an exceptionally high quality product and is proud to warrant to the original purchaser of our Prefinished Hardwood Floors against any defects caused during manufacturing. This warranty includes manufacturing defects caused during milling, grading, staining and finish coating.* Defects or damages caused by improper transportation, storage, installation, or any other cause, are not covered.

Austwood Hardwood Floors are warrants to the original purchaser that the surface finish UV coated Polyurethane on its Austwood Prefinished Floors will not wear through for a full 10 years from the date of purchase, when used under normal residential traffic conditions and use, and as long as you follow all the preventative and regular maintenance instructions provided with your Austwood purchase. Please note that this warranty does not cover indentations, scratches and naturally occurring wood fibre discoloration. This warranty does not cover damages caused by spills, accidents, negligence, misuse, abuse, water, sand or other extreme environmental conditions.

Failure to follow all manufacturers’s written installation instructions, poor workmanship by installer, improper maintenance, insufficient protection, misuse or improper alterations of the original products, or use of floor care products other than those specifically authorized for use on Austwood Prefinished Floors, may damage your floor and may void this warranty.

To the extent that this limited warranty applies, Austwood agrees to repair or replace at its sole option, products sold to and still owned by the original purchaser. This is the only remedy available under this limited warranty. Austwood will not be responsible for any incidental or consequential damages resulting from the purchase, use or improper installation of its prefinished Hardwood Floor products.

* Quality variation or error that does not exceed 5%, industry standard, is not considered a factory defect.

Acclimation Basics / Your Floor Care Responsibility

Acclimation;

A required pre-installation process that allows the flooring material to adjust itself to the actual indoor environment of its installation.

Store the flooring in the room where it will be installed for 3-7 days. NOT IN THE GARAGE! The HVAC/ heating or air conditioning ventilation system must have been running for at least one week before your installation date, with the temperature 65-75ºF, and the indoor humidity 35-55%. This pre-installation procedure will acclimate your new wood floor and pull out any excess subfloor moisture. Organizations such as the N.W.F.A. (National Wood Flooring Association) and N.O.F.M.A. (Wood Floor Manufacturers Association) recommend a three step process for wood floor acclimation.

1. Maintaining the room where the wood flooring is to be installed at 35-55% humidity levels and temperatures at 65-75º farenheight, 5-7 days before installation. Meter testing: Builder or Customer’s Responsibility.

2. Proper moisture levels of wood subflooring, not to exceed 12%, before installation meter testing: Installer’s or Customer’s Responsibility.

3. New wood flooring, ensure a moisture balance, not to exceed 3% between new flooring and subfloor, before installation. Meter testing: Installer’s or Customer’s Responsibility.

The Installer or Customer is responsible for ensuring a professional installation is up to date with current intellectual and procedural techniques and that proper installation environmental conditions are met before installation.

NOTE: MAINTAIN A 35-55% HUMIDITY LEVEL AFTER INSTALLATION.

If these conditions are not satisfactory, the job must be rescheduled until corrected.